Responsible Gaming
1. Introduction
At Grosvenor Casino, we believe that gambling should be enjoyed as entertainment only. It is never a way to earn money or solve financial problems. Please gamble responsibly and within your means. If you find yourself struggling to control your gambling, help is available.
2. Age Verification
You must be 18 years of age or older to gamble at Grosvenor Casino in the United Kingdom. We take age verification seriously to protect minors from the potential harms of gambling. If you are under 18, please do not use our services.
3. Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, help is available:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with money intended for essential expenses (rent, food, bills)
- Hiding your gambling activities from family or friends
- Lying about the amount of time or money spent gambling
- Feeling anxious, irritable, or restless when not gambling
- Unable to reduce or stop gambling despite wanting to
- Borrowing money to finance gambling activities
- Neglecting work, education, or relationships due to gambling
- Using gambling as an escape from stress, anxiety, or other problems
- Increasing stakes or frequency of gambling to achieve the same excitement
4. Self-Help Tools
Grosvenor Casino offers a range of responsible gambling tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Control the maximum losses you are willing to incur during a session or time period
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have wagered
- Time-Out: Take a temporary break from your account (typically 24 hours to 6 weeks)
- Self-Exclusion: Exclude yourself from your account for a set period (minimum 6 months) if you need a longer break
For more information on these tools, please visit your account settings or contact Grosvenor Casino customer support.
5. Support Organizations
If you or someone you know is struggling with problem gambling, the following organisations offer free, confidential support and advice:
United Kingdom
- GamCare: Free support and counselling for problem gamblers and their families. www.gamcare.org.uk | Helpline: 0808 8020 133
- GamStop: The UK's national self-exclusion scheme. Exclude yourself from all online gambling operators across the UK in one simple process. www.gamstop.co.uk
International Support
- Australia - Gambling Help Online: www.gamblinghelponline.org.au
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- United States - National Council on Problem Gambling: www.ncpgambling.org | 1-800-GAMBLER (1-800-426-2537)
- Germany - Bundeszentrale für gesundheitliche Aufklärung: Information and support for problem gambling
6. Take Action Today
If you think you may have a gambling problem, please reach out for help. There is no shame in asking for support. Many people have successfully overcome problem gambling with the right assistance. Contact one of the organisations listed above, speak to your GP, or reach out to a trusted friend or family member.
Remember: Help is available, and recovery is possible.