Responsible Gaming

Introduction

At Grosvenor Casino, we believe that gambling should be enjoyed as entertainment only. It should never be viewed as a way to earn money, solve financial problems, or escape from difficulties. While many people enjoy casino games responsibly, it's important to understand the risks and to gamble within your means.

Please gamble responsibly and within your budget. If you're unsure whether your gambling is becoming a problem, the information below can help.

Age Verification

You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to participate in any gambling activities at Grosvenor Casino. Age verification is mandatory. If you are under the legal age, please do not attempt to access or use gambling services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Chasing Losses: Continuing to gamble to try to win back money you've lost
• Gambling with Money You Can't Afford to Lose: Using funds meant for bills, rent, or essentials
• Hiding Your Gambling: Being secretive about how much you gamble or lying about gambling activity
• Neglecting Responsibilities: Gambling instead of attending work, school, or caring for family
• Increased Time and Money: Needing to spend more time and money gambling to achieve the same excitement
• Failed Attempts to Cut Back: Repeatedly trying and failing to reduce gambling
• Borrowing Money: Taking out loans or borrowing to fund gambling
• Mood Changes: Feeling anxious, irritable, or depressed when unable to gamble
• Loss of Interest: Losing interest in hobbies, friends, or family activities
• Emotional Distress: Feeling guilt, shame, or desperation related to gambling

If you recognise any of these signs in yourself or someone you know, help is available.

Self-Help Tools

Grosvenor Casino provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit in a given time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a session or time period
• Reality Checks: Receive regular reminders of how long you've been gambling and how much you've spent
• Time Outs: Take a temporary break from your account for a period you choose
• Self-Exclusion: Voluntarily exclude yourself from accessing your account for a set period (typically 6 months or longer)

These tools are available through your account settings. We encourage you to use them as part of responsible gambling practice.

Support and Help Organizations

If you're concerned about your gambling or need support, confidential help is available from these organisations:

United Kingdom

• GamCare: www.gamcare.org.uk – Free, confidential support, counselling, and information for problem gamblers and their families. Telephone: 0808 802 0133
• GamStop: www.gamstop.co.uk – The National Self-Exclusion Scheme. Excludes you from all online gambling operators in Great Britain
• Gamblers Anonymous: Free peer support meetings throughout the UK for people struggling with gambling addiction

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org – National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information and support for gambling addiction

Call to Action

If gambling is causing you or someone you know distress, financial hardship, or affecting relationships and health, please seek help today.

There is no shame in asking for support. Help is confidential, free, and available. Contact one of the organisations above, speak to your GP, or reach out to a trusted friend or family member. Recovery is possible, and support is just a phone call or click away.

Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to seek help.